Collector – Edmonton


Collector – Edmonton

The Collector is responsible for providing excellent customer service to our clients and providing exceptional recovery skills to our collections department. This role is expected to model the core values of our company through the day to day interactions. The Collector reports directly to the Operations Manager.

Job Type: Full-time

Specific Job Duties:

Operational Standards

  • Consistently striving that the customer receives exceptional service
  • Ensure accuracy when identifying and dealing with client files
  • Ability to handle client inquiries
  • Performing recovery calls of accounts that are delinquent
  • Maintain exceptional inbound and outbound phone skills to communicate with clients
  • Ensuring that payments are collected
  • Ensure client concerns are resolved and escalated as necessary.
  • Ensure Cashco Financial standards are always maintained
  • Adherence to all corporate policies and procedures.
  • Call-Centre experience would be an asset


  • Ensure all client information is kept strictly confidential and in accordance with Cashco Financial’s privacy policies.

Personal Behavior and Development

  • Ensure that time and attendance policies are being followed.
  • Maintaining professionalism always when representing Cashco Financial.
  • Able to foster relationships based on trust, honesty and respect with co-workers and clients.
  • Ability to change and seek out continuous improvement whether it be through additional learning or personal growth whether it be through workshops and educational courses
  • Outstanding Problem solving skills
  • Leading by example
  • Practices self-awareness and identifies personal development needs and demonstrates continuous improvement.

Experience & Requirements:

  • Ability to work a flexible schedule
  • Able to succeed and adapt to a fast paced environment
  • Able to work independently under minimal supervision
  • Basic Computer knowledge and able to learn quickly to new software
  • Customer Service and/or Collections experience
  • Team player with the ability to maintain a high level of enthusiasm
  • Resolve unpaid claims by taking appropriate actions to recover loss revenue within the legal system by seeking court judgments, making court appearances, and performing any follow-up measures available
  • Utilize skip tracing techniques and databases
  • Communicate with clients by telephone and written correspondence
  • Tracking and resolving outstanding payment issues
  • Negotiate payment plans and payment schedules in accordance with the customer’s financial situation;
  • Counseling customers on credit consequences
  • Make daily outbound collection calls in a professional manner while keeping and improving customer relations.
  • Maintain client’s confidentiality and data protection
  • Maintain all updates and information in the database
  • Proactively monitor accounts and address a variety of issues
  • General administrative tasks including office and file management
  • Adhere to the company policies and procedures

Required education:

  • High school or equivalent (minimum)
  • Post-secondary education preferred

Salary – $17/HR plus commission

Job Type: Full-time

Salary: $17.00 /hour