Deputy Mayor of Village – Lady Loans Inc. (Edmonton)

Deputy Mayor – Lady Loans Inc.

At Lady Loans In. we strive to build a Village of over 400 ladies that are left out and left behind from conventional banks and society. It is our goal to connect with women to provide emotional support for each other and to educate women on budgeting and financial literacy.

The Deputy Mayor is responsible for creating an exceptional customer experience by providing support, products, and services to help our clients. This role is expected to model the core values of our company through the day-to-day interactions. The Branch Associate reports directly to the Mayor of the Village.

Key Responsibilities:

-Follow up on all leads

-Pre-qualify calls

-Conduct budgets for all pre-approved leads

– Zoom meetings with all New Ladies/ Home visits, depending

– Share stories, be vulnerable, ask questions, be engaged, do not judge, build long lasting relationships

-Helping with and resolving disputes/customer complaints

– Set up Sisterhoods on Messenger. Engage Daily.

-Lead by example providing exceptional customer service

– Work the recovery console daily, follow up on promises to pay

-Send weekly report to connect care partner of new ladies who joined the sisterhood

-Keep manager informed on day-to-day transactions of importance

Additional Responsibilities:

-Offer additional products and services to ladies, LPP, Rise Up village ect…

-Highlight positive achievements and success

-Willing to Pivot as required

– Travel inside Canada and USA

-Must have a reliable vehicle

-Understand that the work schedule is fluid and might have to work odd hours.

Skills and Attributes:

-Ability to learn and adapt to change

-Exceptional verbal communication skills

-Exceptional customer service skills

-Great work ethic, ability to work from home

-Adhere to a Non set schedule and work as required to achieve targets

-Organization Skills

-Computer literate, including POS systems and spreadsheets

Job Types: Full-time, Permanent

Salary: $40,000.00 per year, benefits after 3months employment