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Latest Cashco Updates and How To Stay Connected

Updated: March 31, 2020  – 10pm MST

We’ve Gone Fully Online and Remote.

Call us!  Or reach us online, our branches are temporarily closed for your health and safety.  If you would like to talk to your usual branch staff simply call your usual Cashco branch phone number, find it here easily at https://cashcofinancial.com/branch-locations/  Business is available to you from your branch remotely M-F 11am – 7pm & Sat 11pm – 4pm local time.

We have added more ways to reach us.

Chat : Just click the Chat With Us button below.

Email : customerservice@cashcofinancial.com

Social : Facebook Messenger

Phone : 1-855-525-3410

Client Relief and Recovery

We know it’s going to be tricky and we’re going to try our best.  Cashco is joining thousands of Canadians across the country in expressing our concern for those financially impacted by COVID-19. 

Our Trusted Advisors are ready to work with you on a case by case basis.  Contact us today and we’ll help you navigate your best possible solution. Options may include:

  • Loan Protection Plan
  • Skip A Payment
  • Extended Term

We will continue to monitor the situation and abide by the guidelines served to us from the provincial government.

Cheque Cashing Clients

Unfortunately at this time, we must suspend our cheque cashing services.  We will provide an update once we are able to resume.

Before You Call : Setup your online account today.

We are currently receiving a large amount of calls to our Online Loans department. Please note that you are still able to call your local branch with any questions or concerns you might be having. To find a Cashco near you, please follow this link: https://cashcofinancial.com/branch-locations/

If you do not have an online account set up already, our team encourages you to set one up as a preventative measure. This will ensure you have access to your financial needs if you are unable to visit a branch near you.

Follow the steps below to set up your ONLINE account:

  1. Visit: https://cashcofinancial.com/online-loan-application/login
  2. Click “FORGOT PASSWORD?”
  3. Enter in the email address you have on file with us OR try the email you most commonly use if you can’t remember.
  4. Click “RESET PASSWORD”
  5. An email will be sent to the email address you have on file with us. Open the email and follow the prompts.
  6. If you don’t receive a password reset email in 2 minutes, please open a chat by clicking the “Chat with us” button below OR by calling 1-855-525-3410

All Cashco clients have an online login, regardless of whether you have used your online account previously.

Need help from home?

Call 1-855-525-3410
Email customerservice@cashcofinancial.com

I’m a Banking Client with questions. What do I do?

If you are a banking client and have questions, please call our Customer Support line at 1-844-541-4127 (toll-free) and choose from the following options:

  1. Cashco deposit account, overdraft protection, or debit card
    PRESS 1
  2. For help with online or mobile banking
    PRESS 2
  3. For questions about or changes to your Cashco loan
    PRESS 3

Frequently Asked Questions

How can I talk to my branch?

Our branch associates are available remotely. Please click here for your branch phone number.

Please note, due to high call volumes you may have to leave a message and an associate will get back to you based on a queue system. If you need immediate assistance, you can chat with us using the chat function on the bottom right  of this page.

Why is it taking so long to get a call back?

Due to high call volumes, you may have to leave a message and an associate will get back to you based on a queue system. If you need immediate assistance you can also chat with us using the chat function on the bottom right of this page

I have general questions about my loan. Who can I contact?

You can use chat function on the bottom right of this page and talk to an advisor online for general questions about your loan.

PDL Questions

I have a Payday Loan. How do I pay my balance and get a new loan?

Please contact your branch associate to payout your current loan and re-borrow. Please click here for your branch phone number.

Please note, due to high call volumes you may have to leave a message and an associate will get back to you based on a queue system. If you need immediate assistance, you can also chat with us online.

I have a Payday Loan and I can’t make my next payment. What can I do?

Amid the Covid-19 pandemic, we are working with our clients to ensure we are providing relief. Please contact your local branch for payment arrangements. Please click here for your branch phone number.

When is my next Payday Loan payment due?

There are a few ways to know when your next payday loan repayment date is:

  1. You can review your payday loan documents for the due date.
  2. Your payday loan payment is scheduled for your next pay date.
  3. You can contact your branch and speak to an associate. Please click here for your branch phone number.

I lost my job due to COVID-19. Can I still get a loan?

If you have other sources of income like child tax or pension you can still qualify for a payday loan. Our branch associates are available remotely. Please click here to contact a branch near you via phone.

Please note, due to high call volumes you may have to leave a message and an associate will get back to you based on a queue system. If you need immediate assistance you can also chat with us online.

Can I defer my next payment?

Amid the Covid-19 pandemic we are working with our clients to ensure we are providing relief. Please contact your local branch for payment arrangements. Please click here for your branch phone number.

I don’t have an online account OR I don’t know how to access my online account. How can I get access to my online account?

  1. Visit: https://cashcofinancial.com/online-loan-application/login
  2. Click “FORGOT PASSWORD?”
  3. Enter in the email address you have on file with us OR try the email you most commonly use if you can’t remember.
  4. Click “RESET PASSWORD”
  5. An email will be sent to the email address you have on file with us. Open the email and follow the prompts.
  6. If you don’t receive a password reset email in 2 minutes, please open a chat by clicking the “Chat with us” button below OR by calling 1-855-525-3410

Flex Questions

I have a Flex Loan. How can I pay off my loan?

Please contact your branch associate or chat with us online to payout your current loan and/or reborrow. Please clickhere for your branch phone number or use the chat button to speak to the next available advisor.

I have a Flex Loan and I can’t make my next payment. What can I do?

Amid the Covid19 pandemic we are working with our clients to ensure we are providing relief. Please use the chat button to talk to the next available advisor or contact your local branch for payment arrangements. Please click here for your branch phone number.

When is my next Flex Loan payment due?

There are a couple of ways to know when your next Flex loan repayment date is.

  1. You can review your loan documents and review the amortization schedule for your next payment date.
  2. You can chat with the next available agent using the chat button on the bottom left of this page or contact your branch and speak to an associate. Please click here for your branch phone number.

I lost my job due to COVID-19. Can I still get a Flex loan?

Flex Loan is based on employed income. If you are not working, but you have other sources of income (e.g. child tax or pension), you can still qualify for a Payday Loan. Our branch associates are available remotely. Please click here to contact a branch near you via phone.

I lost my job due to COVID-19. Can I increase my loan?

Flex Loan is based on employed income. If you are not working, but you have other sources of income (e.g. child tax or pension), you can still qualify for a Payday Loan. Our branch associates are available remotely. Please click here to contact a branch near you via phone.

I don’t have an online account OR I don’t know how to access my online account. How can I get access to my online account?

  1. Visit: https://cashcofinancial.com/online-loan-application/login
  2. Click “FORGOT PASSWORD?”
  3. Enter in the email address you have on file with us OR try the email you most commonly use if you can’t remember.
  4. Click “RESET PASSWORD”
  5. An email will be sent to the email address you have on file with us. Open the email and follow the prompts.
  6. If you don’t receive a password reset email in 2 minutes, please open a chat by clicking the “Chat with us” button below OR by calling 1-855-525-3410

Cheque Cashing Client

How do I cash my cheque?

Unfortunately, at this time we must suspend our cheque cashing services.  We will provide an update once we are able to resume.

New Client

Is Cashco accepting new clients?

At this time, we will not be taking on new clients. This decision is to ensure the financial well-being of our existing clients. We will notify you as we make changes and when we are able to provide relief to new clients

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